Our online store accepts payment in the form of credit card (Visa, American Express, Master Card, and Discover), Pay Pal, or online gift certificate.
ONLINE RETURN POLICY
We are happy to issue store credit or exchange any full price, unworn, unwashed merchandise within 14 days of receipt of your online order. All items that are returned for an exchange or credit must be unworn/unwashed and have their original tags and packaging. At this time we do not issue refunds on any orders. Refunds are not available on made-to-order items unless the item cannot be made. All sales are final on sale merchandise, private sales, markdowns, gift certificates, body products, fragrances, and books. The buyer is responsible for any return shipping costs. Sincerely, Tommy is not responsible for return shipping costs nor duty reimbursement in the case of international purchases. All sales are final after 14 days of purchase. Your store credit or exchange will be processed as soon as possible after we receive the item. We hold the right to deny store credits or exchanges if the merchandise returned does not meet our return policy requirements.
Returns should be addressed to:
343 TOMPKINS AVE
BROOKLYN, NY 11216
Orders are processed the following business day unless an item is being pre ordered or back ordered, and shipped as soon as possible after processing. Orders received on weekends and holidays will be processed the next business day. Orders are processed from Brooklyn, NY. We cannot guarantee availability of purchased item(s). If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone. Buyer will receive a shipment confirmation email with the shipping tracking number. Signature is required unless you note otherwise. Residents of New York will pay state tax on their purchase (8.875%). Expected arrival date for domestic orders is approximately 2-5 days from the shipped date and international orders is approximately 10-14 days from the shipped date. For international orders, a customs duty will be charged to you depending upon the country in which you reside. Sincerely, Tommy is not responsible for payment of this duty. Domestic orders will be shipped via UPS. International orders will be shipped via FedEx International only.
IN STORE RETURN POLICY
Merchandise in selling condition (unworn/unwashed) with all original tags attached may be exchanged or receive store credit within 7 days of purchase when accompanied by the original sales receipt for the current selling price. We do not offer refunds or price adjustments. Store Credit is valid for 90 days after Purchase. Please note we try to photograph our products to the best of our ability to ensure accuracy when purchasing. All sales are final on sale merchandise, private sales, markdowns, gift certificates, body products, fragrances, and books. We hold the right to deny exchanges or store credit if the merchandise returned does not meet our return policy requirements.
PRE-ORDERS & BACK ORDERS
We do accept pre-orders when applicable. Please note the return policy still applies once the order has shipped to you. If there are any delays on the order or if the item is on back order than you will be notified via email. We cannot always guarantee the exact production and ship date of pre-ordered items and back orders.
Online gift certificates are for use online only. At this time, we cannot honor any online credit in our brick and mortar location. All in-store gift certificates are for use in our brick and mortar location only, and cannot be honored through the online store.
We pride ourselves on providing our customers with the best customer service experience. We will gladly answer any phone calls or email requests during our store business hours. Any messages received during non operating hours will be answered as soon as possible the following business day. Please note we are closed on Mondays.